● MANAGED SUPPORT · UK TEAM · PROACTIVE MONITORING
SOMEONE ELSE
WORRIES FOR YOU.
You've got a business to run. Let us run your hosting. Proactive monitoring, security updates, performance checks, and a UK team available when something actually needs attention — without you having to notice first.
MANAGED SUPPORT PACKAGES
ESSENTIALS
per server or hosting plan · exc. VAT
For small businesses that want peace of mind without constant involvement.
- Monthly security patching
- Monthly performance review
- Uptime monitoring (5-minute checks)
- Automated backup verification
- Support via ticket (next-business-day)
- Monthly status report
- Proactive issue intervention
- Priority response (2hr SLA)
- Dedicated account manager
- On-call emergency line
GROWTH
per server or hosting plan · exc. VAT
For growing businesses where the website is a revenue-generating tool that can't afford downtime.
- Weekly security patching
- Weekly performance reviews
- Uptime monitoring (1-minute checks)
- Automated backup verification
- Support via ticket + phone
- Weekly status report
- Proactive issue intervention
- 4-hour response SLA
- Dedicated account manager
- On-call emergency line
PREMIUM
per server or hosting plan · exc. VAT
For businesses where hosting infrastructure is mission-critical and downtime has real financial consequences.
- Daily security patching
- Daily performance reviews
- Uptime monitoring (30-second checks)
- Backup verification + test restores
- Priority support (all channels)
- Daily status dashboard
- Proactive issue intervention
- 2-hour response SLA
- Dedicated account manager
- On-call emergency line (24/7)
Managed support is available for all Ranger One hosting plans and VPS servers. Pricing is per infrastructure unit per month, exc. VAT.
WHAT MANAGED SUPPORT COVERS
SECURITY PATCHING
OS security patches, application updates, and vulnerability remediation applied on your plan's schedule. You're informed after each maintenance window.
UPTIME MONITORING
Continuous checks at intervals from 30 seconds to 5 minutes depending on your plan. If your site or server goes down, we know before you do — and we're already fixing it.
PERFORMANCE REVIEWS
Regular checks on server load, memory usage, disk space, and application performance. Problems caught and resolved before they impact your users.
BACKUP VERIFICATION
We don't just create backups — we verify them. Automated checks confirm backups are completing successfully and that restore tests work. No silent failures.
STATUS REPORTS
Regular reports covering uptime, security events, performance metrics, and anything we've fixed proactively. Full visibility into what's happening with your infrastructure.
PROACTIVE SUPPORT
Growth and Premium plans include proactive intervention — we investigate and fix developing issues before they escalate to outages, rather than waiting for an alert to fire.
STOP WORRYING ABOUT HOSTING
WE'LL KEEP AN EYE ON IT.
Add managed support to any Ranger One hosting plan or VPS. Tell us your current setup and we'll recommend the right package.